Philippines Call Center, Helping the Nation's Economy

It is so nice to see foreign investors keep on coming back into the Philippines. Despite the world previously experiencing a recession at its worst scenario compared to the great depression in the 1930's, Philippine economy is still continuing to grow. This is because of the arising Business Process Outsourcing or BPO industries established by foreign investors in different parts of the country.


In the past few years, the world was mired in a deep recession wherein new jobs were scarce and some people specially in America, were losing their houses to foreclosure. But not in the Philippines. It was expected that the country's economy would somehow diminish, but it was very unlikely that the country would experience a recession. The tempestuous market environment of Philippines call center is a recession-proof industry and is one of the most important contributors to its economy.


The Business Process Outsourcing or BPO industry contributed a huge increase in the nation's economic growth and helped employ thousands of people. In 2008, the BPO industry output increased from US$4.5 billion to US$6.1 billion from the preceding year. The industry actually grew by 25 percent in 2009 and generated a revenue of US$7.2 billion, thus, making the country as the leading BPO destination in the Asia Pacific and one of the largest outsourcing service providers in the world.


Philippines call center is still accounted for the largest portion of the BPO revenues. There are over seven hundred call centers in the Philippines based on 2005 industry estimates. In 2009, employment growth from the BPO industry reached to 18 percent with a total of 400,000 hired people and 280,000 of them are working as call center agents. There is no sign of decelerating when it comes to creating new jobs from the BPO sector and the said industry is believed to have the capacity of employing one million people within the next five years.

Christmas, A Significant Season for Telemarketing Call Centers

Christmas season has come once again. Gift-giving and many aspects of the Yuletide season greatly affect the economic activity of the whole planet. Parties are being held everywhere and almost everyday in the whole month of December, particularly in the Philippines. Shoppers are busy rushing out for the holiday sale. Gifts are attractively wrap for loved ones most specially for the children.

Every company holds a party for their employees as a sign of recognizing the holiday season, as well as recognizing the importance of their workers. For most workers, from janitors to top executives, it is the best time of the year where they can show off their most glamorous individuality. A sumptuous dinner is provided, free giveaways and gifts, raffle draw that carries big surprises, and special awards for some chosen employees, are always expected in every Christmas event.

For some big companies that can afford to hold Christmas parties at luxury hotel's function rooms, they try to book in advance to avoid the hectic schedules of the holiday. Philippines call center usually holds the biggest Christmas party in the country. This is because these companies have the most numbered workers and the call center agents are accounted to the largest portion of the population.

Call center agent is one of the most blessed employees in this Christmas season because of the numerous gift-giving from the company and from within their own department or team, apart from the 13th month pay that is obligatory for every company in this country. The sad part of being an agent is they have to work on holidays, even during Christmas eve or New Year's eve, if they are assigned to work on those days.

This season has become a significant event and a key sales period for businesses most specially with telemarketing call center companies. It is also the best time for these companies to launch new products or services that are perfect for gift-giving and giveaways. It is during at this time as well, when telemarketing call centers offer special prices to valued customers because of loyalty or repeat orders.

Telemarketing call centers help consumers shop conveniently specially at this Yuletide season. Modern consumers like to shop online or through shop TV for it is convenient and efficient, and it is available 24 hours a day and 7 days a week. Outbound call centers and inbound call centers should provide a reliable and trustworthy services to maintain customer loyalty and satisfaction. Once these customers experience the convenience of buying online or through shop TV, they are likely to repeat orders in the future and eventually become your loyal customers.

724Care Inc., Christmas Party

December 12, 2010 - Parklane Hotel, Cebu City, 724Care Inc., held its annual Christmas party in a masquerade theme, at one of the 5 star hotels in Cebu City. The party started at 6pm and ended up at almost 12 midnight. Free gifts and giveaways were given. Upon registration, there were tickets given for a free photograph with 724Care background logo, and instant copies were printed for each and every employees as a remembrance of the event.

A sumptuous dinner was served at 8 o'clock. There were lots of presentations from each of the account team and a parade of beauty from gays was the most entertaining part of the night.  Awards were given to a male and female who looked stunning and glamorous of  the night. The most beautiful and unique mask was also awarded to one of the agents.

The big bosses were also given surprises from each of the team, as a sign of  thankful with the wonderful business development and success this year. Raffle tickets were drawn with valuable prizes such as one sack of rice and a free overnight stay at the said hotel that is good for two accommodation and free breakfast. A beautiful 724Care souvenir bag were distributed at the end of the event.

How to Have a Merry Christmas When Away From Home

Christmas is the most awaited season for everybody. It is the best time for families to gather, eat luscious foods, and exchange gifts during Christmas eve. But not with those people who are at a great distance from their families because of work or important business trips. Nevertheless, there are always reasons to celebrate Christmas no matter where you are, maybe alone, and far away from home.

People tend to forget the real essence of Christmas. Apart from expensive gifts and sumptuous dinner, there are other ways to observe and celebrate Christmas in its truest sense even when you are far from home. This usually happens with BPO industries specially with call center companies, because these companies operate 24 hours a day and 7 days a week.

Most call center industries do not shut down their operations during holidays because they are customer service companies that answer calls at anytime of the day. A live receptionist answers questions or takes messages from customers who might call on a Christmas day, and might have queries and complains about the product they bought or they received as a gift, or a special service they have been offered as a reward from their employer.

If you happen to be away from home this Christmas, plan ahead on what you are going to do. A lot of Christmas traditions will give you an idea on how to enjoy the holiday season.

• You may visit the nearest church where there are group of people who might be of the same situation as you, and start up a light conversation to see what the evening brings them.

• Ask the people from your office about local Christmas happenings. A colleague might hear about your plight and she or he might invite you over to spend Christmas with them.

• If you love to dine out, ask your friends who are also far from their families and enjoy a sumptuous dinner at a cozy restaurant.

• Visit the local orphanage if there is one and be a volunteer this Christmas. Cheer up the season with less fortunate kids who need families and friends.

Most importantly, stay connected with your family on Christmas eve. Make a call an hour before the clock strikes at 12 midnight, otherwise, the network gets busy when a myriad of people call their love ones on Christmas eve. If not, use the internet and chat with them using the web camera to watch each other as activities are celebrated.